Absolute scam of a company, will never use again and regret the day I ever downloaded it on terrible football outing in Birmingham, the specific car park in question was ‘small heath medical centre’ we found of the app which described it as ‘parking for match days only’ so we thought perfect only a short walk through the dirty streets of Birmingham to get to the stadium this’ll do, once the game finished we returned to our vehicle to find the gates padlocked shut, after calling the number on the gate they said they haven’t got any contract or any agreement with any 3rd party to provide parking at any time and that we’d have to pay a call out fee of £40 for someone to come out and open the gate and taking into consideration it was 11:30 at this point and we needed to drive back to north wales we really didn’t have any other options but to pay the fee for a call out. Once back home I began emailing the company persistently in order to resolve the issue, eventually after a lot of back and forth emails for about a week and a half getting nowhere they said that they did have an agreement with the medical centre but they pulled out at the last min and they forgot to take the parking space off the app (it’s still there to this day to scam more customer btw) and that they’d refund me and reimburse the call out charge, I thought perfect that’s sorted but it wasn’t until I had to email them another 3 times after that threatening legal action and trading standards getting involved when they eventually sent the payment to me. Awful company, shouldn’t be allowed to trade, uninstalled never using again and hope no one else falls for their dirty tricks!