Having ventured into the realm of essential oils as a newcomer, I once encountered a bit of confusion regarding the consistency of a specific oil in a multi-product purchase. To clarify my doubts, I reached out to the company via email. Their response was not only prompt but also incredibly informative. The detailed information provided not only resolved my concerns but also enhanced my understanding of the product. As a consumer who values the hard-earned money I invest in my purchases, I find a significant connection between quality customer service and my willingness to return for future transactions. It reinforces the idea that my choice to buy from a particular company is not just about the product but also about the overall experience. In a market where choices abound, the respect for the customer's investment goes a long way in building lasting relationships. Thank you NatureInBottle for consistently helping me in my journey of discovering essential oils.