I was extremely fortunate to have found NE Appliances on the internet, after a very stressful experience with SAMSUNG on-line sales. I had bought an American fridge freezer from SAMSUNG but they delivered the wrong model, with a water dispenser only and no ice facility on a non-plumbed-in version. It appears they no longer supply such a model (with both water and ice), at least in the £1200-£1500 price bracket. On arrival, their two delivery drivers at first refused to carry the fridge freezer to our first floor flat without a passenger lift and they had to be persuaded by a substantial cash donation. Only when the packaging was removed and after the drivers had departed did we discover the mistake. NE Appliances not only supplied a Bosch equivalent-sized fridge freezer with an ice dispenser, at only a slightly increased price, but they also undertook to carry the very heavy equipment up to our flat, albeit with a £100 surcharge. For no extra cost, however, NE Appliances offered to first remove the SAMSUNG model and place it in the ground floor entrance hall to our flats so it could eventually be collected by SAMSUNG’s road team. They even dressed the SAMSUNG model with packaging from the Bosch for protection. The delivery and installation team from NE Appliances, led by driver Adam, demonstrated a positive ‘can do’ attitude throughout the challenging delivery operation, even removing the door handles of the fridge freezer to negotiate our narrow staircase. My wife and I are delighted with the Bosch fridge freezer and after about 48 hours it had filled the ice bucket and the selected temperatures within were reached after about four hours (allowing for a 24 hour ‘rest period’ after delivery). We have extended the guarantee with Bosch to five years and look forward to the enjoyment from a most welcome addition to our domestic catering arrangements. John Coates