+ I would particularly like to commend the two heroic, positive, uncomplaining delivery men who struggled to remove my giant Miele fridge freezer and then neatly replaced it with a smaller (and quieter) Liebherr. The Customer Service operative answered promptly (hooray!) and was knowledgeable, clear and efficient. - You are missing a trick with environmental concerns: 1. My Miele was too expensive to repair its sensor, yet in perfect condition. Why do you recycle instead of sending to reconditioning? 2. You would attract a growing type of customer if you made a point of offering a better choice of fridges that are between freezerless under-counter models and ones of huge, family-size capacity fridge freezers. We should not be cooling more cubic feet and using more electricity than necessary. 3. Customers need to search your descriptions to get a noise rating. The trend is to have combined kitchen/family rooms, so a fridge's noise level is important. This could be a good selling point. 4. Where do you stand on 'right to repair'? Which of your appliances are easily/cheaply repaired or do you care only about pushing as many appliances out into the world as possible? Offer a repair cost rating or reference to repairers or offer the service yourself. I'll let you know about the Liebherr in ten years' time.