I recently purchased a Hotpoint washer dryer. It was very easy to order online. Unfortunately I wasn’t able to establish whether my old one could be recycled. I phoned and a very kind gentleman arranged for an admin lady to contact me and organise removal of my old washing machine. All this was very easily done I took delivery of my washing machine three days after I ordered it. The two young men who delivered it were very helpful and carried it all the way into my home . I can’t fault NE appliances for their organisation it was wonderful; top rate. I would definitely order additional appliances from them in the future.