Started well. Ordered 2 ovens, fridge, hob and freezer on 9th Nov with delivery agreed for 1st week December. NE took payment straight away (£3,700!!). 5th Dec told me fridge and freezer would be delivered to NE on 7th, oven in stock and no date for second oven and hob. Blamed Neff but John Lewis and most on line retailers had stock of both. I cancelled the oven but kept hob on order because it was a very good price. Saga continued for 2 weeks with various conversations with NE saying they were chasing the Neff rep but no progress. After 2 weeks I gave up and bought on line with free next day delivery. Thing is NE sold this to me for £409 when everyone else wanted £489/£499. Although NE denied it I think they stalled because they were not prepared to sell it at £409 and just held out until I went elsewhere. Gave 4 Star because when I cancelled oven and hob the refunds were done same day.