Our experience of NE has been very good. We have spoken to several of the staff members who have all been helpful polite and patient. One staff member, Ophelia, gave me so much time and care and patience when I enquired about several items that we ended up buying all the rest of our appliances from NE. The only criticism is that on a few occasions we have been promised follow up phone calls which didn't actually happen and this caused us some frustrations and delays when trying to manage our kitchen project. I assume this is because staff are kept very busy dealing with calls, so my suggestion is that instead of, or as well as, promising follow up calls, staff tell customers to ring back to check on progress. I would much rather be told to ring on Monday afternoon than be promised a call on Monday which then never materialises.