I have the same exact issue as one of the Anonymous reviewers below. Great product at first! Craftsmanship looked good… The sign lit up very nicely. However, we had the sign for almost 2 years… And then it just stopped working. We initially thought it was the remote… However, after changing the batteries, we realize that the remote was not the issue. We tried calling the 800 number on the website 4 days straight… and no one ever answers that line. So we emailed customer support, and after about 10 back and forth emails with someone named Harper, requiring me to send numerous pictures & videos, the issue still isn’t resolved. Harper keeps instructing me to directly connect the sign to the power adapter… But we keep telling her that there is no way to do so. And instead of her explaining how this is done, she keeps replying to our email saying the exact same thing. It’s been almost 2 months now that the sign has been non-functional, and they are offering absolutely no help in resolving our problem. We’ve literally spent almost 2 months going back-and-forth through Email. I have requested a working number so that I could speak to a live person several times and even tried to contact someone through the chat function on the website… But again, no response. I will never order another item from this company… And I wouldn’t suggest you do either. ‼️ Furthermore… as you can see, they keep responding with the same AI message under every review… but not offering any resolutions.