After pausing my subscription which I didn’t know I had I order 4 water bottles and paid for them at time of ordering-I had put put 5 empty bottles bottles yet the still gave me five bottles and dented my account for the fifth bottle BUT WAIT THERES MORE three days later I get a text to say I would be getting a delivery the next day - stupid me thought there was a an error in the system - but no they did deliver 5 bottles so I called them instantly only to talk to a male who reassured me that the last lot of bottles would be transferred to Januay25 - I explained I didn’t have the money - but he reassured me he has dealt with the problem HOWEVER they tried to debt my account the following SO I CALLED AGAIN SPOKE TO A FEMALE WHO SAID SHE WILL GIVE THIS COMPLAINT TO THE APPROPRIATE PERSON WHO WILL CALL ME BACK ONCE again I explained I had no money in the bank - she assured me she will attend to it SURPRISE SURPRISE once again they attempted my account again with no money in it SO AS I NEVER RECEIVED A CALL I called them again This time I got an apology and that they would hand it over to whoever and they will call me back - I did request to speak to a manager who can direct me to the right person to talk to But you guessed it no help So I have decided to pay it when my pay goes in and cancel my subscription and will advice everyone I know to stay clear from Neverfail - There not a decent honest company because if they were they would have dealt with this the first.