I’d give zero stars if possible. Our curtains were a tiny bit over $60. Now let me start off by saying that I expect the material and overall quality of a curtain that is at this price should be a good, decent quality. However, they are not. Yes, the curtains had the product description in the information but that does not actually prove what the material quality will be like in person. They’re stiff, gross and look super cheap and tacky. They remind us of curtains that belong in a motel room that rents out by the hour for women of the night… if you catch my drift.
Now, with that being said, there is nothing physically damaged with these curtains. No rips, stains, inconsistent printing patterns, etc. BUT… we still wanted to return them because of how gross and ugly they are in real life. We messaged customer support explaining that the curtains do not meet or expectations and that we would like to return them. The first response we received back was customer service asking us to provide photos of the “damages” before giving us the return information we needed. I then responded back telling them exactly what I have already mentioned in this review (but worded WAYYYY nicer) and being honest with them telling them that there are no damages, that the curtains are just flat out gross.
The most recent response we received back from customer support was them saying “sorry bout your luck” to us (for lack of better words). We were told that we cannot make a return because there is nothing wrong with the curtains and then they also attached a photo of the product description as if we didn’t read it before purchasing the curtains. Like I said, product description means nothing of the actual quality.
I went back and read Nhala’s refund/return policy and no where in it stated that In order to receive a refund, that the product HAS to be damaged/defective. It just stated that IF it is, that customer support would need photo proof.
So, word to the wise, either don’t buy any curtains from this place unless you’re looking for motel room curtains, or if you don’t mind wasting money. Or if you still want to take a chance with them and end up wanting to return the product, I’d rip it or damage it on your own and then say it came like that so you can return it. I guess this is the price I pay for being honest and telling them there was nothing physically wrong with the curtains besides the horrible quality. Now we’re stuck with these nasty ass hooker curtains and we’re out $60.
Oh and the shipping took quite a while and the ordering notifications, tracking info, and communication in the emails SUCKED.
After denying me a return they had the audacity to give me a 15% off coupon for my “next” purchase. Seriously!? I will NEVER purchase anything from this place again and I will make sure other people do not either.
2 years ago
Nhala Home has a
3.2
average rating
from
346
reviews
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