I saw the negative reviews after I pre-ordered my item. I was a little worried. I them noticed that other retailers were shipping the same item about a week earlier. I contacted Nin Nin Game through their ticket system just for more info on when my item was going to ship. I still was a bit worried. They got back to me in a couple of hours and stated it would ship in about 2 days, and it did. No issues with product, and they were very polite with their communications with me. I believe this is a very small business with not a lot of staff so it may take a tiny bit longer for your items to ship. So far, I can't say anything negative about them and my experience was great with them. I have another pre-order with them that ships in a few weeks. Hopefully it goes as smooth as my first transaction. Great site to order from. 😀