Ordered tonic - a bottle was badly broken and all the other 23 bottles were sticky and covered in tiny shards of glass and glass dust. It took me a very long time to separate out all the pieces of glass, which I had to do outside (in the middle of winter when there was snow) because I have a puppy. I then had to wash each glass individually to get rid of the stickiness and glass dust. I cut my hand and it was generally a pretty awful experience. I called Oasis Snacks who seemed to focus entirely on the part where I said 'one' bottle had broken - they explained they would refund that bottle plus a bit extra and refunded 20%. I did not feel that it was reasonable as I'd rather not have had the tonic at all than had to deal with it all. Wouldn't ever use again.