It appears that the company only accepted deposits and did not permit withdrawals. Despite several months of waiting, I did not receive any communication from their customer service department regarding my held deposits. It became evident that this company had potentially misled numerous individuals through its apparent lack of transparency. I sought assistance from SPECTRUM-CREST, and they kindly provided me with access to my account and profits, enabling me to successfully withdraw my funds within a few days. I recommend their services based on my positive experience.