The customer service is an absolute pleasure, Jamie returned my email everytime within the hour. The site had a 20% off discount and free two day shipping, I emailed him and told him I was out of town for a few days but wanted to take advantage of the sale, he held product for me and shipped so it arrived as requested. The Clock is Gorgeous, solid great timeless design, brass finish is stunning and the walnut wood is perfect, my favorite thing is just tap night-stand (not even clock) and night light comes on. I did have an issue with downloading new playlist into clock, but , realized that the clock needs to be disconnected from computer till app loads, then connect and new playlist downloads in ten minutes. the clock alarm is great, never jarring but love to wake up to a new sound every day. This is not as edgy or groundbreaking as Loftie or Hatch, but, I see this on my nightstand forever, simple, beautiful and get the job done right. Built to last.