I am writing this public review to warn others about the incredibly negative experience I have had with OneStream since connecting to their internet service in March. If you value your peace of mind, I strongly advise you to never become a customer of this company. The first and most pressing issue arose when they installed the internet cable over my neighbors' doorway. They did not consult me about the routing, which has led to significant problems. My neighbors were unhappy and cut the cable. Now, OneStream claims I owe them £199 for the repair. To reiterate: they chose the route without my consent, and my neighbor, not I, cut the cable. Why should I be responsible for this cost? According to OneStream, their contractor Openreach sets the fee. But surely you understand the situation and can show some flexibility given the circumstances? Clearly, they have made no effort to do so, and for the past week, I have been paying for an internet service that I do not have. Secondly, there are ongoing issues with communication between OneStream and their contractor, Openreach. I received a £200 fine from OneStream, supposedly because I was not home on the day of the engineer's visit. This is absolute nonsense. The engineer came and stated he could not install the cable due to the complexity of the site. He then said he would escalate my address to Openreach to send two engineers. I waited over a week for them to assign a new team. This is confirmed by my correspondence and phone calls. Yet, OneStream audaciously decided to charge me regardless. They claim Openreach does not respond to them. Well, that’s your problem, OneStream! It’s not my fault you can't manage proper communication with your own contractor. Lastly, when you sign up with OneStream, they automatically enroll you in a subscription to McAfee antivirus, which costs £34 per month and is utterly useless. You won't even know you are subscribed since the emails go to spam, and then they deduct the money from your account. OneStream claims they cannot help with this issue. Burn in hell, OneStream. In less than half a year, you have made me sincerely despise you.