I used this company for broadband between 2023 - 2024 which I needed at my deceased mothers empty house for the security cameras. Over the phone I accepted a £25pcm fixed rate one year contract, but all the monthly payments were more. It actually started at £26+pcm then after a couple of months it went up to over £30+pcm and eventually at the end of the contract it went up to £40+pcm. So I went to cancel the contract and was told that because I haven't given them 30 days notice, I would have to pay another for another month. On top of that, they insisted that I send the router back to them at my cost! Which I did, but because it was after the 14 days (apparently stated in their contract) I was charged a further £29.95. Having tried to discuss various issues with them by phone, when you eventually get through to someone (and they either don't like what you are saying - or they don't know how to respond), they simply cut the call! The broadband worked OK 90% of the time, but the customer service and attitude is the worst I've ever experienced. Avoid this company at all costs!!!