If you're looking for an internet connection that doesn't need to be particularly stable, such as casually browsing social media or sending the odd email, you're probably fine with OneStream. But if you want to connect to Teams or other video conferencing platform, think again. And if you raise issues with them, expect to wait eight weeks for them to fully investigate the issue, or you will be charged the remaining contract amount as an Early Termination Fee. My internet connection has been intermittently dropping, several times per hour, since the 2nd September. I work as an online counsellor, and remotely for a university. I have been unable to work without hotspotting from my phone's 4G/5G connection during video conferencing calls, and have experienced multiple interruptions to streaming services on Amazon Fire due to the unreliable and hugely unstable connection provided by OneStream. Despite having "resolved" the technical issues three times (but without any details about what these fixes entailed), I requested my services be cancelled without an early termination fee. They declined, threw Ofcom's legislation at me that they should be allowed eight weeks to fully investigate, during which time I am still fully liable for paying for the unusable connection. I will only get any money back for "total loss", which has not been the main issue. Having also told OneStream that this has affected my income and reputation, I was told that OneStream are a "residential broadband supplier" and do not therefore offer, nor are legally held to offer, any compensation. But they'll keep charging me. They have also been told that my working family is on Universal Credit, Carers Allowance and has a disabled child on the highest rate of support due to their complex needs. This has had no impact on their response. They appear to be very happy to continue this farce, apologising only for my "feeling this way" about their service, reiterating that "Onestream wants the best for our customers which is why we would like to get this resolved for you". Avoid this company like the plague if you want any sort of assurance that any (inevitable) problems get sorted quickly and satisfactorily.