Hidden Prices... hidden agenda I’ve been with OneStream since March 2024, drawn in by the siren call of low fees and the promise of smooth sailing. What I wasn't told about were all the delightful surprises that came with it. Maybe I was a little too trusting, but hey, who can blame me for believing the sales pitch? Fast forward three months, and I’m starting to wonder why my bills were higher than expected. Cue the dreaded phone call to OneStream. Turns out, I’d been charged an extra £5 a month for an ancient modem I didn’t ask for, plus additional charges for a virus checker and a maintenance contract I had zero interest in. Both of those were promptly cancelled, but I was still stuck with a modem that could probably double as a paperweight. By November, the service was, to put it kindly, "patchy" at best. My modem was in a constant state of "you’re on mute," needing a reset every few days. Unfortunately, it was time for a change of address. Naturally, I called OneStream again. This time, I was greeted by a lovely customer service agent who kindly informed me that moving my service would cost a neat £59. I was taken aback. Why charge such high fees for something that’s, well, a bit like moving a chair across a room? But perhaps that’s just my over-simplified view of things. Here’s where the plot thickens: My new place can get Full-Fibre! A true modern marvel compared to the almost dial-up experience I’ve been living with. Naturally, I asked about pricing. I was passed on to a very pleasant guy in sales who promised to speak to his manager to get me "the best possible deal." Meanwhile, I was perusing the OneStream website and—surprise, surprise—saw that the best possible deal was apparently only available to new customers. Now, I’m no math expert, but the difference between the price I was quoted and the advertised deal was over 40%. Not exactly what I’d call a loyalty bonus. Still, kudos to the sales guy for managing to knock a couple of pounds off my bill. Progress, I suppose. At this point, I decided to stick with my "vintage" service, let my contract expire, and search for a provider who actually values existing customers. So, to wrap up this slightly epic saga, I’ll just say: Stay far, far away from OneStream unless you enjoy playing a game of "guess the hidden fees" and “wait, how much?”