Location: Surrey Plan: 60 Mbps Review: - Speed & Reliability: Consistently slow. The advertised 60 Mbps is rarely, if ever, achieved. I frequently experience buffering and slow loading times, making streaming and online activities frustrating. - Customer Service: Highly disappointing. I was flat out lied to regarding cancellation fees. Initially, I was quoted £160, but this figure dramatically increased to £280 when I confirmed my intention to cancel. Almost as if they were attempting to discourage me from leaving through deceptive practices. - Pricing/Value: Poor value. I'm paying £50pm for 60mbps..They are the only provider who supports my property so I have no choice. The slow speeds and unreliable service do not justify the price I am paying. The unexpected increase in cancellation fees further exacerbates this issue. - Equipment: The router they sent out is absolutely horrendous. It's beyond 10 years old & they want £120 for it if I cancel my contract! Despite the fact that I could buy an identity sh*t one or £20 or less. - Overall: Extremely dissatisfied. The combination of consistently slow speeds and dishonest customer service regarding cancellation fees has created a very negative experience. I would not recommend OnStream to ANYONE.