Waited 4 weeks for screws to turn up to complete the garden sofa, screws provided for this were not properly made and did not fit. After an initial response by customer service and a promise of replacements in 3-5 days, further e mails ignored for 3 weeks. Screws eventually arrived, very shoddily packaged ( see photo). It seems Out and Out are happy to spend vast amounts of money advertising in the weekend papers and magazines but not on customer service. Would not use again or recommend. Note the vast majority of positive reviews available are from the US not the UK.