After waiting 3 months for rattan set it came without instructions and the screws and bolts had burst all over the box and there was a hole which meant I then had to source them from b and q costing nearly 50 pound to buy them all. I asked to be compensated with the money was told no but would give me a 10 per cent off code to use. The only reason I didn’t return the rattan set is because it’s not available now till end of May reading other reviews I have seen that people haven’t been getting their money back and are still waiting for furniture so didn’t take the chance returning. I can’t beileve a company as big as out and out can’t compensate their own customers bearing in mind I spend 663 on it and then 50 to replace the missing screws and bolts I will never be purchasing anything else and I will not be recommending them to anyone I know. Very unhelpful and the staff couldn’t get me off the phone fast enough just agreeing to everything I say so I’ll stop phoning absolute shambles of a company