AVOID AT ALL COSTS!!! We received our outdoor furniture only to find it looked like a shop second. Every piece had damage and the entire back section of the 3 seater had been coloured in with a black marker to try to hide all the paint that was missing. We filled in the 48 hr claim form with all the pictures and after 72 hrs had passed we called them to get an update and were told we had to wait ANOTHER 72hrs for someone to call us back. They have 3 phone extensions and no one answers any of them except option 1 who handle the outsourcing and don’t offer any reassuring customer support. We finally got a call days later and told them we wanted a refund before they did the collection as we did not believe they would refund us based on all the negative reviews on TrustPilot. They offered a £100 refund before the collection and said the rest would be paid out after they had the goods. Due to the fact that I did not trust them I had started a claim with PayPal as this was my payment method and they told me that this was being blocked by PayPal and they couldn’t do any refund. LIES! They tried to schedule a collection which I asked them to cancel as they hadn’t discussed any further refund options and they ignored this request. I asked them to respond to PayPals request for more detail regarding this purchase and they ignored this attempt to sort this issue and did not respond to any of PayPal’s queries. I called and cancelled the collection myself and another subsequent attempt 2 days later was declined by myself also. This furniture has been sitting in my living room for 5 weeks and they have ignored any requests to refund my money for the crappy goods they are trying to pass off as new. I am happy to say that PayPal won the case and my money was refunded. Out and Out have still not discussed a refund with me and I have asked them to collect their crappy goods asap. I can guarantee they will not get back in contact with me regarding a refund from their end as they are crooks. They should not be allowed to trade as they are robbing people and putting hard working people through an extremely stressful process for goods that do not fit the bill.