I bought a 4.5 x 3 gazebo from Oztrail and as I was setting it up with my children the "heavy duty" frame we noticed was broken. After multiple rounds of another campers gaff tape we set it up and enjoyed our weekend away. On return home I contacted Oztrail and told them exactly what had occurred including photo evidence and within two days 3 new arms/supports arrived via courier. I quickly swapped the new ones for the broken ones and have never looked back. A great purchase, good quality and excellent customer service from Brett/Braith. Thank you. I think we were just unlucky. But great product now fixed.