We purchased a canvas duffle bag which was not colour tight and the first time we used it it leached dye and several items of clothing in the bag were ruined which was very disappointing. Even more disappointing is the poor response OzTrail have given when I contacted them and also Tentworld whom I purchased it through. We returned the bag as instructed to Tentworld and it has been over ten days now and we have heard nothing. No refund was offered and as this bag is not fit for purpose I find this very frustrating. We have had one trip back to Tentworld and will have to make another and the time we have invested in having this looked into is unacceptable. I posted a review on OzTrail's and Tentworld's websites but neither have published the review which I find incredibly disappointing and upsetting - clearly they only publish good reviews! I would have expected better after sales service from such a big Company - they should have immediately offered a full refund at the very least. I am still in limbo!