You can tell how good a company is by it's customer service. In P&Co case it's lack of customer service. I have bought quite some amount of clothes from P&Co and fair to say it's reasonably priced and decent quality. However, I recently had an issue with a pair of jeans and emailed their customer support about the issue. It's been 9 days and I've heard nothing back. In fact their information says not to chase as it will take longer to get back to me!...Charming. It's all very well having trendy ads on Instagram and emails etc, but focus on your loyal customers! In fact I had a query for an order with a rival company. They replied to my email within 1 hour. With P&Co I'm still waiting...and waiting.