On November 20th, I placed an $800 order with P&Co, expecting delivery within 5 days. The package faced a “Clearance Delay” at the FedEx customs facility once it arrived in the U.S. on November 23, 2024, because FedEx required the shipper, P&Co, to send documentation of the material composition. P&Co did not notify me of this issue, so I stepped in to investigate and provide the necessary details. I called FedEx on November 28, 2024, November 30, 2024, and December 2, 2024, all before P&Co reached out to me. It appears that P&Co was somehow not notified of the issue until I submitted a support ticket. I sent an itemized breakdown of the material composition to FedEx based on website product descriptions on November 25, 2024, and again on December 5, 2024. On December 3, 2024, I received a message from Paige at P&Co stating: “Hey Jason, Thank you for your patience. We’d like to apologise for the delay and any inconvenience this may have caused. We are still waiting for information to be passed over from customs, I have chased this again this morning as a matter of urgency. I can assure you that as soon as we receive an update we will be in touch to let you know. Again apologies for the delay. Kind regards, Paige” Since December 3rd, I have not been contacted by or received any updates from P&Co. On December 5 & 6, 2024, I was informed that P&Co had still not sent the required documentation to FedEx. On December 9, 2024, FedEx informed me that the package will be returned to P&Co. As of December 10, 2024, I have still not received a response from P&Co customer support despite my follow-up. As a huge fan of P&Co who has been ordering from them for years, I am very disappointed by P&Co and their customer support.