Slow non-competent customer support, non-transparent billing. My parcel stuck at customs without a chance to pass a clearance process and was returned to a transport company as soon as it was understood. ParcelABC's representative wasted more than 2 weeks, convincing me that the problem, encountered during clearance process, was fully solved and the parcel would be delivered to its destination, which turned to be opposite. The parcel was almost abandoned after elapsing 1 month in customs' temporary storage (the rule imposed by the customs). Ultimately, when the return was acknowledged by ParcelABC, they asked me to pay 4 times more intial contract price to ship the parcel back without any invoice officially stated (they asked me to fulfil my balance on their website). After charging the requested sum the process moved no further. I have no idea where the parcel is and can't get estimated time of return from their customer support. Date of experience: January 26, 2023