This was the WORST experience of customer service I have ever received. Firstly, they told me I had to pay 30% import tax at the moment of sending my parcel (this does not happen usually with other providers such as FedEx or DHL) so I paid this amount in good faith, secondly they told me that they had miscalculated the original quote and I needed to pay DOUBLE to ship my parcel (this was already one week later than the original pick-up date). At this point I cancelled my order and they promised a full refund, however it has taken over 2 MONTHS to receive my refund and in the end I only managed to because I got my bank and a lawyer involved. THEIR WEBSITE IS NOT TRUSTWORTHY and it makes me seriously doubt the legitimacy of any positive reviews. Really unhappy with the whole experience and stress caused. WOULD NOT RECOMMEND.