Terrible company, been fighting 2 and half months now to receive a refund for a shipment they failed to send. Avoid at all cost, just compare the shipping cost of different couriers yourself to save the headache. After 80 or more emails I was able to receive a refund for the shipment fee, but to this date they still haven't refunded the advance payment which was supposed to be for customs clearance. Obviously there's no customs clearance fees as the parcel was never even picked up and now they are not refunding the advance payment for the customs clearance. I'm moving this over to a lawyer very soon.