I already deleted my negative comment about this company once, because an employee was whining about it, and he promised that he would help me with a refund, but I won't delete this feedback now. I know that an Michał who is very close to the boss will respond and explain that their company provided service for me, which is nonsense. They will also say that I am rude and not nice to them :D Let me explain. I purchased their service, shipping a parcel from Spain to England. Their system was so unclear that I accidentally asked the sender to take the parcel to the courier point. Unfortunately, the company from Spain did not agree to this. So, I urgently started writing messages and calling their 3 phone numbers to change the way their courier collects the parcel. After a whole day of unsuccessful contact with them, I wrote a message saying that I’m cancelling their service and to refund my money. They also ignored this message and did not withdraw the sticker which is accidentally used by a company from Spain (they passed it on to the UPS new courier). In the meantime, I purchased service from UPS - They picked up the parcel and delivered it to my address. I paid for their service separately. Unfortunately, PARCEL-ABC does not want to give me money for the service because the sender apparently UPS used their sticker, which should not be valid, and that they did the service for me :D Unfortunately, I do not recommend this company. This company is not honest, they only reply when they have an interest in it. completely unorganized company, it's just a mess.