They are basically cheating you. First they give you a competitive price, but right after the payment, they ask you to pay for customs (that is ok, but the price is totally unrealistic). They promised to refund the rest, but nothing has happened. After the several months of waiting and poor customer support, they requested for an additional fee because the "delivery was bigger than declared". Since answering them back, the "lawyer of the company" sent a message threatening that if I don't pay the invoice it will have an impact on my mortgage and tax matters. What a hilarious company. The contact by "the lawyer" happened on Friday night, which I interpret as an effort to get me to pay the money in order not to spoil my weekend.. I have checked all the facts from UPS, which they use as a courier. Basically, Parcel ABC is not doing anything else but collecting orders and money. Never use them!!