Worst experience ever with a parcel company. I was sent an item back for a warranty repair which i had sold to a customer in another country. I explained to them it was a warranty repair and they even acknowledged this on email to me and it was wriiten on everything. We sent a 0 value invoice with warranty repair written on it as otherwise we would have to pay import fees on an item we werent buying just repairing that we would need to re ship straight out once fixed. They confused everything buy contacting the customer and demanding the original invoice even though they new it was a repair and then proceeded to pay tax again on the whole value. They then contacted me to ask me to refund them which i said I wasnt doing as i was waiting for my refund of the 95 deposit i had had to give them for a broken repair. The 'lawyer' called Neil threatened to report me for fraud constantly if i didnt pay......how could I pay for their mistake? I felt bullied and harrassed bombarded with emails. Obviously I cant pay tax on an item ive sold not bought and where the purchaser has already paid tax on it once and where its going back to him. What they should have done knowing it was a warranty repair is done the correct paperwork and accept this is their mistake. Useless company now threatening to take me to court