I have passed my test purely from the patience and commitment of one instructor after a completely shambolic experience with PNG. Hounded after registration to book in, then once I had money the account no contact. First instructor left, waited 2 weeks with no information (my test was 6 weeks away), rang and can't get through or leave a message. Emailed and was told essentially you'll have to wait there's a wait list. Logged in to find an instructor had been assigned (no contact from PNG or them) so contacted them, not available until 2 weeks before my test (PNG clearly had not looked at my email). Further 4 weeks later after unanswered calls a new instructor was assigned to my record (again no contact to me). Messaged and got booked in with 3 weeks to go to my test. PNG have created an extremely poor experience in what is a huge milestone in someone's life, and I can honestly say I only passed that test due to the patience and tolerance of Karl dealing with my anxiety and concern of having to cram in lessons. He is a credit to the company, who seriously need to evaluate their processes. Thank you KARL