Accident over 2 weeks ago now. I've been on the phone to them twice and both times have been told they will 'escelate' it. The last call said they are using a company named Auxillis to look at my car. I emailed them and they said they have no instructions so can't tell me anything. They are closed on a weekend and that is the only time I'm not at work so I'm stuck calling them an hour before work since they open at 9am. - it takes them an hour to answer though. I am none the wiser about whats happening with my car, it was taken to a compund and for all I know it's probably still there. I've had to get 2 busses to work because I didn't opt for a hire car, but also can't get a courtesy car as it's not with any repairers yet and that is only provided if it's being repeaired (and the garage has one available) - however my airbags deployed so I assume it will be a write-off.. so no courtesy car and looking at previous reviews it seems like I'll be waiting months for a payout if that is the case.