Avoid, Avoid, Avoid. Still trying to make a claim for a non fault accident 6 months later which still hasn't been resolved even though we had witnesses, the police on scene and videos and photos. They have 3rd party companies to process claims and car hire which never contact you and under value your car by £2500 from their own original valuation on the their magical AI website when you take out the policy. Their inspection team I reckon doesn't exist as I got a copy of the inspection report and all of the details were incorrect and even said they didn't know where the location of my car was so clearly haven't even looked at it. They never call or email you and even when they say a manager will call you back they don't. You write to the CEO telling him about the poor service his and the 3rd party companies are providing and you don't get any response or any escalation to get things resolved. Never an apology and one phone call without chasing in 6 months. They also have a payment problem from their underwriters Wackam so even if you request the interim payment it does get paid for now over 2 weeks. Do not use this insurance company or anyone that the Motor Davies group provides a claim service for or Wackam underwriters. There should be an option for zero stars