I ordered my products on Dec 26th - I understand there have been a few holidays between.. so have recieved my one box order on the 4th Jan BUT 3 important prescription food boxes are missing and I am going away on holidays in two days.. THIS HAS PUT MY CAT's HEALTH IN SERIOUS JEOPARDY!!! I have spoken to customer service and supposedly replacements are being sent (with an ugly $15 scratcher) but that does very little to console me when I will be away for two weeks and there is no where local for me to buy these products! I will have to drive 3 hours round trip prior to my much looked forward to holiday to get immediate replacements! I have only just gone back to PETCIRCLE and had submitted for AUTO delivery but I will be cancelling that . DISGUSTED!!! How do you mess up something as food critical to a pet's health!? 20th Jan UPDATE Further to this drama I was sent several messages from Pet Circle asking if I'd recieved my order so they could cancel the reorder. Due to the incompetance of Pet Circle it cost me an additional $280 to get hold of the required prescription diet food for my cats. Instead of offering to make up for the mess, Pet Circle just cancelled the reorder that included a toy for my cats to make up for it. There are been multiple emails back and forth and it seems Pet Circle have absolutely not clue what is going on within their own warehouse, no comittment to customers and no consideration for the trouble caused. I had to find an extra three hours before taking off on holiday to go to Melbourne to get this food, but the three stores I went to were out of stock- I asked the cat accomodation if they could order food for my cats through their supplier... this incurred a vet bill to approve prescription for two cats and the food at double the price,. Nothing short of a #%&t storm and no resolutuon offered. I will be updating my reviews on all platforms to include this information.