I have been a Pet Circle customer for several years and have always been very happy with their service. Recently I ordered treats and Zion's 4cyte granules for his Arthritis. Unfortunately Zion's health declined rapidly after his recent diagnosis (lumbar myelopathy) Zion couldn't walk at all and lost his capacity andcwe had to take the difficult decision to set him free (as we couldn't watch him in that state and suffer in pain). The day we set him free, I received my order from the Pet Circle. I was so distressed when I saw the parcel as the pain of losing my beloved boy was so raw and I didn't know what to do with it. I rang Pet Circle and asked whether I could return the parcel and get a refund. The staff was so kind and understood my plight and offered a refund. I was willing to send it back but she said I can donate it to anyone and that she doesn't want me to go through the hassle of returning the parcel as I already have enough on my plate. This was such a humanely gesture and level of customer satisfaction increased beyond measure. I would like to extend my sincere gratitude and thank Pet Circle for this kind gesture.