Same story as below ... total indifference to customer service. Delivery driver claimed he could not leave my order at the front door of my house - it was 'unsafe'. Only problem is my front door is not visible from the street and there is an instruction on my account to leave goods in yard, accessible by gate five feet from front door - but moreover, I was at home and nobody came to the door, which I can see from my office. Their customer service is awful ... some rot about the responder's dog etc, not addressing my issue at all. They did not refund the full amount of money ... like others, I was a long-term customer but now I am seething - it's one thing to make a mistake, but failing to acknowledge the mistake and then penalising the customer for it is utterly incomprehensible customer service.