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Marcus Harvey
photoguard.co.uk & thistleinsurance.co.uk I will amend this review if my claim for loss of lens due to theft is reversed. So far I have received poor very performance from this company which should make you think twice about using them. I shoot a lot of corporate events, usually on my own. I was photographing in a room and rested my long lens and monopod to shoot some wider stuff. When I turned around my lens was no longer on the monopod, it had been stolen. Bare in mind this is a high end corporate event with lawyers and accountants, an AV crew, security to gain entrance to the building. Therefore, to have a lens stolen is a highly unusual circumstance, and in my 25 years as a photographer shooting these events, such a thing has never happened. So, I naturally assume my insurance company, Photoguard, will have me covered; WRONG. They are telling me because I did not have my eyes on the lens they are classifying the theft as an unattended item, therefore not covered. Think about that, guys and gals, as an event photographer you are required to have your eyes on your kit throughout, because if an item gets stolen and you were not looking at it, photoguard.co.uk & thistleinsurance.co.uk will not cover you. I am challenging their decision as I feel they're deliberately using 'unattended' in its most narrow sense in order to weasle out of not paying. Standard insurance company behaviour but then one has to ask whatever areas they will fail in, in their duty of care towards their clients. One has to ask if their Public Liability would be applied properly. Either way, I will be seeking another company as a photoguard.co.uk & thistleinsurance.co.uk have shown themselves to be shysters.
1 month ago
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Photoguard Insurance has a 2.0 average rating from 4 reviews

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