Took a big risk really, ordering pillows online, bit of a silly idea, unless you know exactly what the pillow is like that you are ordering. I ordered 2, got a discount, I think I paid around £120 (which is enough to be honest), and they turned up ontime, packed in a black bin bag, but safely.. They both had their individual cases. I was quite excited, and looking forward to a good nights sleep.. Sadly, had no sleep, they were too hard, and felt quite hot.... I wrote and told them, and their answer was of course, 'sorry to hear you are not happy, but due to hygiene there is nothing we can do' or words to that effect.. so although I understand their reasoning, it taught me a good lesson.. DONT ORDER PILLOWS ONLINE!