We've had our Pinwheel for about 2 weeks now. I was prepared for a learning curve, but it was not nearly as difficult as I had anticipated. I also was prepared for app restrictions, but I was pleasantly surprised that I could download apps not approved by Pinwheel. The best part is that all available apps come with a thorough review to make the decision on whether or not to download much easier! We did call customer service once to help navigate a connectivity issue, and they were absolutely wonderful. We did our research on the front end, and I am happy to say that I thoroughly recommend Pinwheel (in fact, I already have!)