Terrible customer service and no consideration for exceptional circumstances I bought a ticket from Platinumlist early to avoid potential price increases, but unfortunately, I couldn’t get a visa to Dubai. When I reached out to explain my situation and request a refund, they refused to offer any help, citing their rigid terms and conditions. I understand policies exist for a reason, but given that this was an exceptional situation outside of my control, a more flexible approach would have been appreciated. It’s disappointing that Platinumlist puts profits over customer care and doesn’t consider the genuine difficulties some customers might face. I won’t be using their service again and would advise others to think twice before purchasing from a company that won’t stand by its customers in difficult situations.