I am absolutely appalled by the service I received from this ticket company. I accidentally purchased adult tickets instead of children’s tickets, resulting in a staggering overcharge of £500. The moment I realized the mistake, I called customer service expecting they would correct it. Instead, they refused to make any changes, even though the tickets are clearly for a child who won’t consume adult meals or drinks at the gala dinner. Their response? “It is what it is.” This dismissive attitude toward customers is shocking and shows a complete lack of flexibility and empathy. I’m now out £500 for a simple mistake that they refused to fix. I would never book with this company again and urge others to think twice before trusting them with their hard-earned money. Absolutely disgusting customer service! This wording is strong yet specific, highlighting the issues with the service in a way that will resonate with other potential customers.