Order was lost in transit. I placed my order with Portugal Vineyards on 6 December 2024, and I was provided an estimated delivery date between 20 – 27 December 2024. On 2 January 2025 I requested that Portugal Vineyards investigate the delay on my order. There response was “it will be delivered” and offered not additional information. On 5 January 2025 I contacted USPS to inquire about my package. On 6 January 2025 USPS informed me that I should have received the package on 29 December 2024, but could not deliver it because it was lost and/or damaged beyond delivery. I then forwarded this information to Portugal Vineyards and inquired about either a refund or replacement order. On 7 January 2025 Portugal Vineyards replied by sending outdated tracking information from 28 December 2024. On 8 January 2025 I contacted Portugal Vineyards again to point out my previous emails, with message attachments clearly stating that USPS had already received the package but lost it. I pointed out that if Portugal Vineyards checks the current tracking information, they will see that the package is lost. As of 9 January 2025, Portugal Vineyards has only replied with "we’ll check with the courier" (paraphrased). They did address my request for a refund or replacement order. If by luck, USPS finds my package and is able to delivery it, I’ll updated this review. But with the current wildfires engulfing Los Angeles which just started on 8 January 2025, I doubt my package is a priority or that it will be found. It’s a First World Problem, but it’s still annoying. The wine were meant to be Christmas presents. It was my understanding that Portugal Vineyards insured their shipments so that if something like this happens, that the customer would receive a replacement or refund. As for the USPS, they are also at fault for this, but again with the Christmas Holiday rush, it has to be very common. For those wondering why I didn't order the wine earlier, I had been trying to locate this wine online since November, but all the vendors I found were sold out or did not deliver to my address. It was not until 5 December 2024 that I found the wine in stock on Portugal Vineyards. I then placed the order on 6 December 2024. As of today January 14, 2025. Portugal Vineyards has informed me they will provide a refund or a replacement order if USPS confirms it's lost. They keep insisting it's at USPS waiting to be delivered... Clearly they have ignored all the information I provided them that came from USPS showing the wine were lost. The company obviously does not take responsibility for lost orders even though they claim that they do. Aside from the screenshot of the tracking information showing the order was lost, I have emails from USPS stating the information, which was also forwarded to Portugal Vineyards. It is my believe that the MO of Portugal Vineyards is to deny, deny, deny, until the customer gives up.