OUTSTANDING CUSTOMER SERVICE! I bought a Level 2, 32Amp & 40Amp EV charger almost 2 years ago (Dec 2022) from the Primcom.Tech website. I bought it to replace an EV charger that isn’t made any longer. Well, I moved to another state early 2024. The heavy duty 220v outlet in my new garage had a loose connection within the garage outlet and caused a melting of the outlet and part of the EV cable plug. Outlet failure, EV cable unusable bec of this. The Primecom.Tech cable was fine, but not the plug. I called David and he IMMEDIATELY told me what was wrong with the garage outlet and, without me asking (my EV charger is out of the one-yearr-warranty), sent a cord cap replacement plug that he said the electrician could easily swap out. That way I wouldn’t have to buy a new cable, which is now $800. HE DID NOT CHARGE ME FOR THIS. I received that plug within 3 days. An electrician fixed the outlet, and replaced the cord plug cap with what David had sent so promptly. David was SO helpful 2 years ago in helping me buy the correct EV charger bec we have a BMW i3 and a Tesla. He was equally helpful when I called with the above dilemma. He could have easily said I had to buy a new cable. HE HAS A CUSTOMER FOR LIFE. When you call their number, David answers. I did not buy this on Amazon and will post this review also on the Primecom.Tech website which is who I ordered from.