This review was written in order for future customers to be aware of the contractual obligations they are agreeing to and how this company uses it to not supply what u have purchased, other people have found this tooo!!! My documents are with the dvla so choose to go online as never had to produce these with other companies etc far quicker to go to Halfords or the like or don’t be hasty and look about online for other companies that will supply without making u supply sensitive documents etc, as usual u get the clever reply from the company and no doubt they will reply to this review etc!!! They cover them selves very well!!!! I’m now a airing for a refund minus 6£ processing fee There are plenty of other websites that provide the same service but without the need to harvest personal information etc, do your research and avoid this company. Since I left my truthful review the delightful lady as sent out this email this morning Hi Phil, Thank you for your email and also the review that you have left for us. Following your review we have decided to withdraw our offer of a refund to you - I was only trying to help you out, yet you don’t seem to appreciate that and therefore we will continue with your order in line with the terms and conditions that you agreed to at the time of purchase. Thanks ******** This is the kind of pettiness u can expect when using this company…