Booking ID 1725937- I had booked Emirates airline ticket for my travel on 19th August 2020. Because of COVID19 outbreak travel could not take place. Airline as well as Rehlat confirmed that ticket will be kept valid for 2 years. Now i got written confirmation from from Emirates Airlines that ticket was cancelled and refunded in August 2021 upon request of Rehlat without my confirmation. I am trying to get reason for cancellation but Rehlat is giving excuses/inappropriate responses. Its been 28 days, since then i made at least 15-20 calls and send 10-15 emails. Until today they could not give me answer how my ticket got cancelled and how to get new ticket. I am not looking for refund neither got one but looking for my replacement ticket. Their customer service is extremely bad, no one will give you desired response over call and persons in call center are just postmen and they have no information or updates neither they can transfer the call to any senior / responsible staff. Don’t try Rehlat even if they give you major discount on ticket