This site is total SCAM ! Simply thieves... As a bonus - they ruined my holiday absolutely ! I have booked a hotel there , had some issues with payment using two credit cards but finally my payment using third one went through and received the confirmation and receipt. Due to the bad reviews online ( I wish I have listened to it... ) I have contacted the hotel directly 3 days before my arrival and the hotel confirmed my booking , at this moment this looked like legit OTA. I have arrived to the hotel and heard from the staff that the booking was cancelled by OTA just in the morning on the same day and of course I was denied checkin and told to contact the OTA. Even called them few times but received no help , customer service is a joke there as well. Had to search for a hotel in emergency to have a place to sleep... and of course paid double price for it due to high demand in holiday season. Explanations from Rehlat Scammers were simply ridiculous ( something that my card was black-listed by them or whatever , why they took my money then ??? ) , but months passed and I have never received a refund ( what is right now no surprise ) and I have even stopped to communicate with them on this ( as their email answers always were a very similar copy paste messages ) and initiated a chargeback request to Mastercard. Don't let yourself fooled with price lower few% vs the competition as I did , if you are reading this review please forget about booking anything with these thieves !