From: Cherrit Sent: Wednesday, May 3, 2023 12:52 PM To: Rehlat Cc: Rehlat ; Rehlat Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia Importance: High Dear Rehlat, This is seriously disappointing that even after I spoke to Rehlat yesterday and advised to issue my refund to Rehlat account no email or response from Rehlat as yet. I cannot believe the confidence of Rehlat. Where are you guys? This is getting really annoying, it has been over 5 months since I initiated my request and still I have not received my long pending monies. Per Rehlat policy, all the refunds will be issued within 5-7 working days and as usual repeatedly Rehlat is giving false promises and not keeping up on their own policies. Are you really obliging to your terms and conditions? This company is incompetent and a fraudster and very unprofessional. Where is my refund? You guys are nastiest of the companies in the world who do not care of customers and stealing money from customers. Legal activities will be followed. Thank you. Warm Regards, Cherrit From: Cherrit Sent: Monday, April 17, 2023 8:08 PM To: 'Rehlat' Cc: 'Rehlat' ; 'Rehlat' Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia Dear Rehlat, Where are you guys? This is getting really annoying, it has been over 30 working days since I issued my banking details upon your request and still I have not received my long pending monies. Per Rehlat policy, all the refunds will be issued within 5-7 working days and as usual repeatedly Rehlat is giving false promises and not keeping up on their own policies. Are you really obliging to your terms and conditions? This company is incompetent and a fraudster and very unprofessional. Where is my refund? Legal activities will be followed. Thank you. Warm Regards, Cherrit From: Cherrit MM Sent: Saturday, April 1, 2023 9:19 AM To: help@rehlat.com Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia Importance: High Dear Rehlat, This is getting really annoying, it has been over 19 working days since in issued my banking details upon your request and still I have not received my monies. Per Rehlat policy, all the refunds will be issued within 5-7 working days and as usual repeatedly Rehlat is giving false promises and not keeping up on their own policies. This company is incompetent and a fraudster and very unprofessional. Where is my refund? I will have to go ahead with the next step in legal proceedings as Rehlat is not willing to close this out for me. Thank you. Cherrit From: Cherrit MM Sent: Saturday, March 18, 2023 10:05 AM To: Rehlat Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia Dear Rehlat, Today is already 8 working day since I issued my bank details. Per Rehlat, all the refunds will be issued within 5-7 working days and tomorrow will be 9th working day after the refund forms were filled up. Repeatedly Rehlat is giving false promises and not keeping up on their own policies. This company is incompetent and a fraudster and very unprofessional. Where is my refund? I will have to go ahead with legal proceedings as Rehlat is not willing to close this out for me. Warm Regards, Cherrit M. M. From: Rehlat Sent: Monday, March 6, 2023 12:45 PM To: Cherrit MM Cc: help@rehlat.com Subject: Re: CP for BID 4214960 SA //11 Jan 2023//Air Arabia Dear Guest, Thank you for contacting the Rehlat Support team! Please click on the online form below and submit your bank account details with the IBAN number, Swift code and bank account number at the earliest. Online Refund Form- click here In case of delay please send us an email for immediate action. Thanks & Regards Sravani On Sun, 5 Mar at 1:49 PM , Cherrit.mm wrote: Dear Rehlat, This is very unprofessional and still awaiting for my refund after more than 60 working days. Rehlat is not keeping up with their promise. This company is incompetent and a fraudster. It’s been 45 working days since 11th January 2023 till date. Where is my refund? I will have to go ahead with legal proceedings as Rehlat is not willing to close this out for me. I do not look forward to hear from you at all. Will see you at court. Warm Regards, Cherrit M. M. From: Cherrit MM Sent: Tuesday, February 28, 2023 2:29 PM To: Rehlat Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia 30 working days complete Dear Rehlat, This is very unprofessional and still awaiting for my refund after more than 30 working days. Rehlat is not keeping up with their promise. It’s been 33 working days since 11th January 2023 till date 28th February 2023. Where is my refund? I will have to go ahead with legal proceedings as Rehlat is not willing to close this out for me. I do not look forward to hear from you at all. Will see you at court. Warm Regards, Cherrit M. M. From: Cherrit MM Sent: Tuesday, February 21, 2023 3:29 PM To: Rehlat Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia 30 working days complete Dear Rehlat, I have been awaiting for my refund as yet. It’s been 30 working days since 11th January 2023 till date 21st February 2023. Where is my refund? Thank you. Warm Regards, Cherrit M. M. From: Cherrit MM Sent: Tuesday, February 21, 2023 3:23 PM To: Rehlat Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia Dear Rehlat, I have been awaiting for my refund as yet. Its been 30 working days since 11th January 2023 till date 21st February 2023. Where is my refund? Thank you. Warm Regards, Cherrit M. M. From: Cherrit MM Sent: Tuesday, February 14, 2023 2:24 PM To: Rehlat Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia Dear Rehlat, I have still not received my refund. Please let me know when can I receive my amount to my account. This is very unprofessional for not responding to my request since 14 days already. I will escalate this to customer court and ombudsman for further processing if I don’t hear from Rehlat on my request and have a full closure within 24hours. Thank you. Warm Regards, Cherrit M. M. From: Cherrit MM Sent: Saturday, February 4, 2023 9:38 AM To: Rehlat Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia Dear Tamer/Rehlat, I still did not receive a response from Rehlat on my full refund. Please process it immediately. Thank you. Warm Regards, Cherrit M. M. From: Cherrit MM Sent: Thursday, February 2, 2023 9:54 AM To: Rehlat Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia Dear Tamer Mohamed, Its more than 23 days since I requested for a full refund. Can I please have the status of my refund? When can I receive my money on my bank account? Thank you. Warm Regards, Cherrit M. M. From: Rehlat Sent: Tuesday, January 10, 2023 5:46 PM To: Cherrit MM Subject: Re: CP for BID 4214960 SA //11 Jan 2023//Air Arabia Dear Customer, Thank you for contacting Rehlat Customer Support! As per your request, we cancelled your booking and refunded the full amount. The refund amount 2259.85 SAR will be refunded within 20 working days and added to your bank account within an additional 5-7 working days, depending on your local bank. If you prefer an immediate refund, we have the option KARAM+ (the option of wallet balance with unlimited validity) which will be added to your account immediately and the same option can be used for the next immediate reservation or any future reservations with us. Please definitely reply to this email if you want to get a refund urgently via the KARAM plus option. Should any delay occur, please send us an email for immediate action. We appreciate your reservation with us; please feel free to contact us for further assistance. Thanks & Regards Tamer Mohamed API Operation Executive Dubai I Kuwait I Saudi Arabia I India I Egypt Email ID: rehlat On Tue, 10 Jan at 6:39 PM , Cherrit.mm wrote: I still did not receive a response from Rehlat on my full refund. Please process it immediately. Warm Regards, Cherrit M. M. From: Cherrit MM Sent: Tuesday, January 10, 2023 2:24 PM To: 'Rehlat' Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia Dear Rehlat, Please give me a full refund immediately. I will book a replacement flight from other website. Thank you. Warm Regards, Cherrit M. M. From: Rehlat Sent: Tuesday, January 10, 2023 2:18 PM To: Cherrit MM Subject: Re: CP for BID 4214960 SA //11 Jan 2023//Air Arabia Dear guest, Greetings from the Rehlat customer support team! Please accept our apologies as your flight is completely out of seats. And we are unable to confirm the reservation for that reason. We would like to draw your attention to the following available trips: Please note there is a fare hike on this flight with 139 SAR, You can pay through the below payment link : After payment, please reply to the e-mail with the nationality of the traveler so that we can confirm the reservation We are waiting for your response to take the necessary actions accordingly, whether it is your choice of an alternative date and time or a full refund. Please reply as soon as possible as seats are subject to stock running out or price increases as long as they are not confirmed. Thanks. Thanks & Regards Bassem Saeed API Operation Executive Dubai I Kuwait I Saudi Arabia I India I Egypt I Bahrain I Oman I