Fraudulent Company? I booked three nights at the Chatrium Hotel in Bangkok earlier in the year. On 6 September I received confirmation from Rehlat that the booking was confirmed. So at this stage I was happy and everything to do with the booking was going smoothly. I’m a keen traveller and typically travel for two months every year. I have booked numerous hotels in the past though various companies and have almost always been happy with the service I have been provided. Rehlat has proved to be an immense disappointment. On 2 October Anju from Rehlat emailed me to say “Unfortunately, your booking has been cancelled at our backend due to some technical issue”. I was informed I would receive a full refund. Over the last 8 weeks I have tried to obtain the refund without success. Every time I email there is an excuse as to why they can’t pay at the moment (payment processing issues) or they say they have escalated my concerns and will update me as soon as possible. Nothing happens. Refunding the money would be an easy step for any company so the lack of refund is concerning. In my country, and probably many in the world, would consider this to be a fraudulent transaction. Taking money without any intension of providing the agreed service. Even in early October Rehlat could have booked the hotel even if there had been an internal problem. The money would then have been used for the agreed purpose. So I believe it can be shown that there was a lack of intension. This lack of intension is reinforced by the money not having been refunded. At this stage I am taking action through the credit card company and will probably also raise the issue with our local embassy. Hopefully applying some pressure will resolve this issue.